Dogbark.com >> about us >> our policies

Privacy
Dogbark.com will not sell, distribute, reveal, or otherwise make available any customer information. In addition, DogBark.com will not solicit to its customers via email. Any general communications about additional services or offers will be sent via US Postal Service. Should we need to contact you directly regarding your specific account or service we will do so via email or phone.

Satisfaction Guaranteed
If for any reason you are unhappy with the services you receive from DogBark.com during the first 30 days of service, you may request in writing via email or US Mail that your services be discontinued at which time your will receive a full refund.

Payment
All payments will be charged to an approved credit card (Visa, Mastercard, American Express). Renewal notices are sent via email 60, 45, 30, 15 and 0 days before the renewal date. Accounts 7 days past due will be disabled after an attempt to notify you via phone has been made. Accounts 15 days past due will be terminated. Inactive accounts are subject to file deletion. We only accept credit cards or check cards for payment of services. Quarterly plans renew automatically and are charged to the preferred credit card on file. In the event that your quarterly charge is denied then the aforementioned renewal terms shall apply. Please address any questions regarding payment to billing@dogbark.com.

Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. Overages in these areas are subject to our payment terms specified at http://www.dogbark.com/services/more.php

Cancellations
Should you wish to discontinue service with DogBark.com, you must email instructions to do so at least 1 business day prior to the end of service agreement. Failure to do so may result in unnecessary charges to your account. There are no refunds or prorations for unused, prepaid hosting services after the initial 30 days of service.

Refunds
If, for any reason, DogBark.com fails to deliver said services, a prorated refund will be issued. No refunds will be issued if (a.) you choose to terminate services before the end of any prepaid periods, or (b.) abuse of our stated policies forces DogBark.com to terminate your services prematurely.

Content
Dogbark.com believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate termination of service: racism or prejudice due to color, creed, or belief; a prurient, pornographic or sexual nature; profanity or obscene language; any content not suitable for minors. We prefer that you self-govern your content. However, if DogBark.com is made aware of any questionable content on a DogBark.com-hosted site, we will address the concerns directly with you and seek an amiable resolution.

Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is "opt-in". By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. Note: The purchase of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps.

UCE, UBE, Spam
DogBark.com has a zero tolerance policy regarding Unsolicited Commercial Email (UCE) and Unsolicited Bulk Email (UBE) aka ÒspamÓ. Spam is the act of sending unsolicited email. You will be cited with UCE/UBE abuse if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. If your DogBark.com-hosted site is referenced in any way within such an email, then you will be cited for UCE/UBE. Upon confirmation of abuse, any DogBark.com customer engaging in this practice will have their service terminated immediately without refund.

Confused about what "spam" really is? For more information please check out our Spam Overview. If you are unsure if what you are doing is spam please contact us at 1.877.864.7929 and we'll be happy to explain the policy to you.

Backup
DogBark.com takes extreme steps to maintain system integrity. However, DogBark.com shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, DogBark.com recommends that ALL information be backed up on your own computer. All DogBark.com data backups are designed against hardware failure, not customer user error.

Liabilities
DogBark.com, LLC makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall DogBark.com be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through this web site.